Accommodation Terms & Conditions

Payment of the accommodation tariff constitutes the guests acceptance of the following terms and conditions.

Full payment of your stay is processed at time of booking. Cancellations may incur an administration fee of $25 day and balance of tariff refunded if your stay is cancelled up to 8 days before the first day of your stay – No refund given if cancellation of stay is 7 days or less.

  • Excessive cleaning requirements may attract an additional cleaning fee of $50.00 using the Credit Card provided.
    Any damage to fixtures or fittings, buildings, equipment, locks, or lost keys are to be reported immediately to the Operator. Other than acceptable wear and tear fees may apply. Please note that an inventory check is carried out before and after guests occupy their accommodation.
  • The number of guests shall not exceed the number stated on the Confirmation/Booking form. Additional fees per night will apply for additional guests.
  • Check-in time is from 3pm and check-out is 11noon. Guests must request at the time of booking for a later check-out and or earlier check-in time. This may incur an additional fee. Earlier check in or later check out subject to availability.
  • There is no refund for early departure.

Dispute Resolution: (A) Notice required. A party shall provide seven (7) days prior written notice, stating all claims (or defenses) in reasonable detail, to provide a reasonable opportunity to cure. (B) Initiating mediation/arbitration. If the parties cannot resolve the asserted claim or defense within fourteen (14) business days, either party may initiate mediation/arbitration simply by giving reasonable notice. If the parties cannot reach an agreement on who should serve as mediator/arbitrator, either party may petition a court of competent jurisdiction to appoint a person who is willing and able to serve as combined Mediator/Arbitrator. (C) Mediation phase. The parties shall first make a good faith attempt to resolve all the disputes through mediation within sixty (60) days of the first meeting. The Mediator/Arbitrator may declare an impasse, and proceed to arbitration. (D) Arbitration phase. If the Mediator/Arbitrator believes no additional hearing would be useful, the Mediator/Arbitrator is authorized to decide the dispute without further hearing. (E) Determination within 120 days. As a condition of employment, the Mediator/Arbitrator shall agree to make a determination of the dispute within 120 days of appointment, which shall be a final and binding award, and judgment may be entered thereon, pursuant to ORS 36.300 etseq. (F) Temporary injunctive relief no bar to mediation/arbitration. A party may seek temporary injunctive relief, if necessary, to preserve, protect or enforce the terms of this agreement. The parties shall thereafter resolve all issues by Mediation or Arbitration, including whether to continue any temporary injunction or grant permanent relief. Mediation/Arbitration will take place in Sisters, Oregon.